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Facilities Department
Service & Supply Building, Upper Level, Room 001
Phone: (617) 287-5450
Fax: (617) 287-5433
E-mail:
facilities@umb.edu
 
 

FACILITIES DEPARTMENT

CUSTOMER SERVICE GUIDELINES

 

For all of our customers, faculty, students, staff, administrators, trustees, alumni, parents, job seekers, vendors, and members of the community, the UMB Facilities Department is commited to:

  • Providing quality service, in a positive and helpful manner
  • Consulting our customers
  • Communicating with timely, accurate and clear information
  • Providing readily accessible services with:
    • Telephone response within three rings between 7:00 am and 10:00 pm on normal work days
    • Access after hours, on weekends, and on holidays via the Facilities Utility Plant Unit at extension 7-5480
    • On-line access to request services and check on the status of requested work

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Service guidelines